Terms & Conditions

VIP Reading Terms and Conditions

VIP Reading Ltd is registered in England and Wales, company number 11659071. Business address: 190 Nettleham Road, Lincoln, LN2 4DQ, United Kingdom. Email: hello@vipreading.co.uk.

The following are the terms and conditions (the “Terms”) for the use of the VIP Reading web site (the “Site”), VIP Reading Services, and related material. By accessing or using the Site, you agree to be bound by these Terms.

1. General

With each visit to the Site or placing an order, you signify your agreement to these Terms.

These Terms were last modified on 3 October 2026.

VIP Reading Material is defined as any intellectual property, legal materials, documents, web pages, software, products, web links, email, information, or any other materials provided by or previously provided by VIP Reading.

We may amend these Terms from time to time for future orders and use of the Site. Revised Terms apply from their published effective date and do not retrospectively change contracts already accepted, unless agreed with the customer or required by law.

2. Use of the Website

If you do not wish to be bound by these Terms, you are not granted authority to use or access the Site or VIP Reading Material.

To the maximum extent allowable under applicable law, except as explicitly identified in these Terms, you agree not to publish, re-publish, lend, licence, give away, look at the software source code, modify the software source code, post to an Internet web site, or use in an automated system any VIP Reading Material. You further agree not to utilise VIP Reading Material in any way for the creation of an automated system or website, nor will you allow or assist a third party to do so. You agree to only use VIP Reading Material and the Site as a customer.

Licences granted are subject to these Terms, and are non-exclusive, non-transferable, and revocable. VIP Reading retains the right to prohibit organisations, groups, individuals, or yourself from using its websites or VIP Reading Material or VIP Reading Services at its discretion.

3. Intellectual Property and Copyright

Copyright and other intellectual property rights in material on this website belong to VIP Reading Ltd or the relevant authors, publishers, illustrators and other rights holders. Nothing in the Terms grants you a right or licence to use any intellectual property rights owned or controlled by VIP Reading except as expressly provided in these Terms.

VIP Reading Material contains information and intellectual property that is selected and organised by VIP Reading and represents significant work made by VIP Reading. Nothing in the Terms should be construed as granting any licence or right to use any VIP Reading Material or intellectual property displayed or used in any VIP Reading Material except as expressly provided in the Terms.

You agree to the following:

• The VIP Reading Material is the property of VIP Reading Ltd.
• You will not use the VIP Reading Material for any purpose other than is expressly permitted in these Terms.
• You will not distribute in any medium any VIP Reading Material without VIP Reading prior written authorisation or as expressly provided in these Terms.
• Any distribution or past distribution of any VIP Reading Material that violates these Terms could be subject to damages.
• You will not replicate or modify the designs of VIP Reading Materials.
• VIP Reading Material remains the property of VIP Reading Ltd who identifies itself as the author of the work under the Copyright, Designs and Patents Act 1988.

4. Purchases and Payments

You can pay for physical books and merchandise using the payment methods displayed at checkout. Delivery charges are shown before you place your order. Unless we agree a different delivery period with you, goods will be delivered without undue delay and within 30 days of the contract being made. If we cannot meet the agreed delivery time, we will contact you. Your statutory rights relating to late delivery or non-delivery are unaffected.

If we identify a genuine pricing, stock or technical error before accepting an order, we will explain the issue and may decline the order or offer corrected details for your agreement. We will not charge a higher price without your agreement, and will promptly refund payment for any order we decline. After acceptance, we will only change or cancel an order with your agreement or where otherwise permitted by law. Your statutory rights are unaffected.

Dispatch and delivery: In-stock orders are usually dispatched within 1 working day. Please add the delivery time for the shipping service selected at checkout; handling time and carrier delivery time are separate. Pre-orders and backorders follow the availability information shown on the product page.

Large and bulk orders: Class sets and other large orders may need additional preparation or sourcing time, depending on stock levels. We will contact you to explain any additional time needed and agree the expected delivery arrangements. If you need books for a particular date, please contact us before ordering. This does not affect your statutory rights or any delivery date we have agreed with you.

5. Previous Subscription Orders

VIP Reading no longer offers recurring book-box subscriptions. For help with a previous subscription or order, contact hello@vipreading.co.uk. This does not affect your rights relating to earlier purchases.

6. Consumer Rights, Returns, and Refunds (Physical Goods)

This section applies to all purchases of physical books and merchandise (“Goods”). These Terms do not affect your statutory rights under UK law, including the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.

6.1 Right to Cancel (Cooling-Off Period)

• For purchases of Goods, you have the right to cancel your order within 14 calendar days from the day after you receive the Goods, without giving any reason (the “cooling-off period”).
• To exercise this right, you must inform us of your decision to cancel by a clear statement (e.g., an email to hello@vipreading.co.uk).
• If you cancel, you must return the Goods to us within 14 days of informing us of the cancellation. You will be responsible for the direct cost of returning the Goods unless they are faulty or were sent in error.
• We will refund the cost of the Goods and the original standard delivery charge (if applicable) within 14 days of receiving the returned Goods or proof of postage. You may handle the Goods as you would in a shop to establish their nature, characteristics and functioning. Where permitted by law, we may reduce your refund to reflect a loss in value caused by handling beyond what is necessary for that purpose.

6.2 Faulty or Mis-described Goods

• If goods are faulty, damaged or misdescribed, your legal rights may entitle you to a refund, repair or replacement. Please contact hello@vipreading.co.uk as soon as reasonably possible; a delay does not by itself remove your statutory rights. We cover reasonable return postage for faulty or incorrectly supplied goods. Read our returns and refunds policy for the process and an optional cancellation form.

6.3 Our 30-day returns promise

In addition to your statutory rights, you may return unused physical books and merchandise in the same new condition as received within 30 calendar days of delivery. You pay the return postage for a change of mind; there is no restocking fee. Email hello@vipreading.co.uk with your order number for instructions. We also accept change-of-mind exchanges for goods in the same new condition as received. See our returns and refunds policy for the process and refund arrangements. This voluntary promise does not restrict your statutory cancellation, inspection or faulty-goods rights.

7. Special Offers and Grammarsaurus Class Sets

Each promotion is subject to the eligibility, dates, exclusions and other conditions published for that offer. Read these conditions before ordering. Giveaway entry and prize conditions are separate from discount-code conditions.

The Grammarsaurus class-set offer provides eligible UK school staff with a total saving of 35% from the displayed RRP on at least 15 copies of the same eligible title and edition. A current Grammarsaurus subscription held by the customer or their school must be verified before a code is issued. Different titles cannot be combined to reach the minimum.

The offer price is 65% of RRP, rounded to the nearest penny per copy, taking existing sale or bulk pricing into account. It is not an additional 35% reduction from the sale price. A lower existing price remains lower without an extra discount. Other coupon codes cannot be combined with the offer.

Eligibility is specific to each ISBN. Packs, bundles, merchandise, digital products, personalised or add-on products and The Big Book of Morphemes (ISBN 9781801999090) are excluded. Codes must not be shared without our authorisation. Delivery charges, stock and dispatch information are shown in the basket, at checkout and on product pages. The current end date and full offer conditions appear on the offer page.

Changes to the offer: We may change, suspend or withdraw the 35% offer, its eligible titles or its code for future orders where supplier prices or terms, stock availability, legal or tax requirements change, or where reasonably necessary to prevent fraud or misuse. We will update the offer page and give reasonable notice where practicable. Changes will not retrospectively remove a valid discount from an order we have already accepted.

Refusing a discount: Before accepting an order, we may refuse the discount where the customer, title, edition or quantity does not meet the published conditions; reasonable evidence of eligibility is not provided; a code has expired, been shared without authorisation or otherwise misused; incompatible discounts have been combined; or a genuine pricing or technical error has applied an unintended discount. We will explain the reason and give the customer a reasonable opportunity to clarify eligibility or correct the order.

Orders and refunds: We will not charge a higher price without the customer’s agreement. If we decline an order before acceptance, we will promptly refund any payment taken for it. After an order has been accepted, any change or cancellation must be agreed with the customer or otherwise permitted by law. Nothing in these conditions limits statutory rights.

The separate Grammarsaurus giveaway terms govern the 30-book class-set prize draw. The discount variation provisions above do not permit us to change an entered prize draw or its closing date contrary to its published terms or applicable rules.

8. Personal Information and Data Protection

VIP Reading Ltd is responsible for the personal information it collects. For privacy questions, contact Rob McCann at hello@vipreading.co.uk. Further details can be found in our Privacy Policy: https://www.vipreading.co.uk/privacy-policy/

We take appropriate steps to protect personal information. Nothing in these Terms excludes or limits our obligations under data-protection law or your rights to seek a remedy where the law provides one.

9. Disclaimer and Limitation of Liability

Every effort is made to ensure information displayed on VIP Reading Material, both printed and digital, is accurate. Where inaccurate information is identified, VIP Reading will act swiftly to rectify the situation. Please contact hello@vipreading.co.uk.

Where caused by our breach of these Terms or our failure to use reasonable care and skill, we are responsible for foreseeable loss and damage in connection with our website, goods or services. Nothing in these Terms limits your statutory rights.

Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation, or any other liability which cannot be limited or excluded by applicable law.

10. Governing Law

These Terms are governed by the laws of England and Wales. If you are a consumer, this does not remove any mandatory protections under the law of the country where you live, or your right to bring proceedings in your local courts where the law allows.

© 2026 VIP Reading Ltd. All rights reserved.