Returns & refunds
Need to return something? Email hello@vipreading.co.uk with your order number and we’ll help.
Last updated: 3 October 2026
- Changed your mind? Tell us within 14 days of receiving your order.
- You then have another 14 days to send it back.
- You pay return postage for a change of mind. We cover reasonable return postage for faulty, damaged or incorrect goods.
- There is no restocking fee.
Changed your mind?
For physical books and merchandise ordered online, you can cancel without giving a reason within 14 calendar days, starting the day after delivery. If an order is delivered in separate parts, this period starts the day after the last part arrives.
Tell us clearly that you wish to cancel by emailing hello@vipreading.co.uk. You can use the optional form below, but you do not have to. Sending your cancellation before the deadline is enough; you do not need to wait for our reply.
Exchanges
Changed your mind and would prefer an exchange? We’re happy to help, provided the goods are in the same new condition as when you received them. Email hello@vipreading.co.uk with your order number and what you would like to exchange. We’ll confirm availability and the arrangements before you send anything back.
This condition applies to change-of-mind exchanges. It does not limit your cancellation rights or your rights if goods are faulty, damaged or incorrect.
Sending your return
Send the goods back within 14 days of telling us you wish to cancel. Email us for the return instructions and address for your order. Keep proof of postage. You are responsible for the direct return-postage cost when you change your mind; the amount depends on the parcel and service you choose.
You may inspect the goods as you would in a shop. Please package them carefully. We may make a deduction for a loss in value caused by handling beyond what is needed to check their nature, characteristics and functioning, where the law permits. Original packaging is helpful, but is not a condition of your statutory rights.
Your refund
For a cancelled order, we refund the goods and the original standard delivery charge. If you chose a more expensive delivery service, we do not refund the additional amount above standard delivery. For a partial return, delivery charges are refunded where required by law.
We refund you within 14 days of receiving the returned goods or evidence that you sent them back, whichever happens first. Refunds use the original payment method unless you expressly agree otherwise, and we do not charge a refund fee.
Faulty, damaged or incorrect goods
Email hello@vipreading.co.uk with your order number and a description of the problem. A photo can help us resolve it, but is not a condition of your legal rights. Please contact us as soon as reasonably possible; a delay does not by itself remove your rights.
Your statutory rights may entitle you to a refund, repair or replacement. These rights are separate from the 14-day change-of-mind period. We cover reasonable return postage for faulty, damaged, misdescribed or incorrectly supplied goods. Contact us so we can arrange the return.
Optional cancellation form
Send this information to VIP Reading Ltd, hello@vipreading.co.uk. Our business address is 190 Nettleham Road, Lincoln, LN2 4DQ, United Kingdom. Contact us for the return instructions for your order before posting goods.
I give notice that I cancel my contract for the following goods:
Goods / order number:
Ordered on / received on:
Customer name:
Customer address:
Date:
Signature (only if sending this form on paper):
About this policy
This policy covers physical books and merchandise. For help with a digital purchase, event booking or earlier subscription, please contact us. Nothing here limits your statutory rights.
VIP Reading Ltd is registered in England and Wales, company number 11659071.