Privacy Policy

VIP Reading Privacy Policy

Last Updated: 14th November 2025

VIP Reading Ltd (“We,” “Us,” or “Our”) is committed to protecting the privacy and security of our users. This policy sets out the different areas where user privacy is concerned and outlines the obligations and requirements of users, the website, and website owners. Furthermore, the way this website processes, stores, and protects user data and information is detailed within this policy.

1. The Website and Data Controller

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies with all UK national laws and requirements for user privacy, including the General Data Protection Regulation (EU) 2016/679 as adopted into law of the United Kingdom (UK GDPR) and the Data Protection Act 2018.

Data Controller: VIP Reading Ltd, Co. Registered Number: 11659071. Data Protection Officer (DPO): Rob McCann. Contact for Data Protection Queries: hello@vipreading.co.uk

2. Personal Information and Data Collection

Whilst using our website, software applications, or services, you may be required to provide personal information (including name, address, email, account details, etc.).

We will ensure that all personal information supplied is held securely in accordance with UK GDPR. By providing telephone, fax, and email details, you consent to VIP Reading contacting you using that method for order fulfillment and customer service purposes.

How We Collect Information:

VIP Reading collects information in two possible ways:

  1. Directly Provided Data: When you sign up for our site, purchase our products, or communicate with us, you voluntarily give us certain information (e.g., by filling in text boxes or completing registration forms). This information requires a direct action by you.
  2. User Authorised Data: Depending on your settings or the privacy policies for other online services, you may give us permission to obtain information from your account with those other services (e.g., via social media or location data).

3. Legal Basis for Processing

Under UK GDPR, we must have a legal basis to process your personal data. We rely on the following bases:

  • Contractual Necessity: Processing is necessary to fulfill orders and provide the services you have requested (e.g., processing payment, dispatching a book box).
  • Legitimate Interests: Processing is necessary for our legitimate business interests, provided your rights do not override these interests (e.g., preventing fraud, improving services, and internal analytics).
  • Consent: Where required (e.g., for specific non-essential marketing emails), we rely on your clear and affirmative consent.
  • Legal Obligation: Processing is necessary to comply with a legal or regulatory obligation (e.g., tax and accounting requirements).

4. How We Use and Share Your Information

We use this information to administer our website, process and fulfill orders (including subscription boxes), manage client databases, and for marketing material.

Information Sharing:

We may share your personal information with the following categories of third parties only where necessary to operate our business or comply with the law:

  • Payment Processors: To securely process payments for orders and subscriptions (e.g., PayPal Business).
  • Delivery Partners: To fulfill and ship your orders (e.g., postal services, courier companies).
  • Service Providers: Third parties who provide IT and system administration services (e.g., website hosting, email service providers).
  • Legal & Regulatory Authorities: When legally required to do so.

VIP Reading will not sell or rent your personally identifiable information to anyone.

5. Data Retention

VIP Reading will not retain your personal information longer than necessary. We will hold onto the information you provide either while your account is active, or as needed to be able to provide the Services to you, or (in the case of contact with our Customer Care team) for as long as is necessary to provide support-related reporting and trend analysis.

If legally required or if it is reasonably necessary to meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms and Conditions, we may also retain some of your information for a limited period, even after you have closed your account or it is no longer needed to provide the Services.

6. User Rights (Your Data Protection Rights)

You have the following rights under UK GDPR regarding your personal data:

  1. Right to be Informed: To be informed about how your data is processed (which is the purpose of this policy).
  2. Right of Access (SAR): To request a copy of the personal information we hold on you.
  3. Right to Rectification: To have any incorrect or incomplete data corrected.
  4. Right to Erasure (‘Right to be Forgotten’): To request that we delete your personal data (subject to certain legal exceptions, such as tax obligations).
  5. Right to Restrict Processing: To limit the way we use your data.
  6. Right to Data Portability: To receive your personal data in a structured, commonly used, and machine-readable format.
  7. Right to Object: To object to processing based on legitimate interests or for direct marketing purposes.

To exercise any of these rights, please contact us at hello@vipreading.co.uk. Our security procedures mean that we may request proof of identity before we reveal information.

You are also free to close your account through our account settings. If you do so, your account will be deactivated. However, we may retain archived copies of your information as required by law or for legitimate business purposes (including to help address fraud and spam).

7. Marketing Preferences and Unsubscribing

You can verify the details you have submitted to VIP Reading by contacting our customer services team at hello@vipreading.co.uk.

You can unsubscribe from receiving marketing emails from us by clicking the “unsubscribe” link at the bottom of any marketing email. Once you do this, you will no longer receive marketing emails from us. Please note that you may still receive service emails relating to orders or subscription dispatches.

8. Use of Cookies

What are Cookies?

Cookies are small files saved to the user’s computer’s hard drive that track, save, and store information about the user’s interactions and usage of the website. This allows the website, through its server, to provide the users with a tailored experience.

What do we use cookies for?

We use cookies for various purposes:

  • Essential/Functional Cookies: To remember personal settings you have chosen at our website and enable basic website functionality (e.g., ensuring you stay logged in or remembering items in your shopping basket). In no other context do we use these cookies to collect information that identifies you personally.
  • Session Cookies: We use anonymous session cookies (short-term cookies that disappear when you close your browser) to help you navigate the website and make the most of the features. If you log into the website as a registered user, your session cookie will also contain your user ID so that we can check which services you are allowed to access.
  • Analytical/Performance Cookies: This website uses tracking software provided by Google Analytics to monitor its visitors to better understand how they use it. This software uses cookies to track visitor usage and will save a cookie to your computer’s hard drive. Google acts as a data processor in this context. We have activated IP anonymisation for Google Analytics to protect your privacy.

Managing Cookies:

Should users wish to deny the use and saving of cookies from this website onto their computer’s hard drive, they should take necessary steps within their web browser’s security settings to block all cookies from this website and its external serving vendors, or utilize the cookie preference banner if provided on the site.

9. Complaints

If you have a complaint about how we handle your data, please contact the DPO, Rob McCann, at hello@vipreading.co.uk so we can resolve your concerns directly.

If you are not satisfied with our response or believe we are processing your personal data in a way that is not compliant with the law, you can lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.

10. Policy Updates

We are constantly reviewing how we process and protect data. Therefore, changes to our policy may occur at any time. We will endeavor to publicize any significant changes by updating the “Last Updated” date at the top of this policy.